Customer Service Agent – Southampton City Centre
Competitive Salary + Quarterly Bonus
We are looking for a Customer Service Agent to join a friendly and growing team in Southampton. This is a fantastic opportunity for someone who enjoys helping people, providing excellent customer service, and developing their career within a supportive environment.
The Role: You’ll be responsible for supporting customers through inbound and outbound calls, emails, and SMS, helping them manage their accounts and finding solutions tailored to their individual circumstances.
Key responsibilities include:
– Managing customer enquiries and account-related queries
– Building positive customer relationships
– Supporting customers with payment arrangements and account management
– Providing empathetic, personalised support, including to vulnerable customers
– Working with third-party organisations where required
– Maintaining accurate records and updating systems
About You
– Strong communication and customer service skills
– Positive, professional, and empathetic approach
– Good problem-solving abilities
– Comfortable using computer systems
– Team player with a desire to learn and develop
– Previous customer service experience
– Financial services experience is beneficial but not essential
Benefits
– Quarterly bonus scheme
– Ongoing training and career development
– Pension, life assurance and dental scheme
– Employee discounts platform
– GP and counselling support services
– Referral bonus scheme
If you’re passionate about delivering great customer experiences and want to join a supportive, people-focused business, please apply or contact Tegan at Dynamite Recruitment!
