Debt Recovery Agent / Customer Support
Salary: £28,500 P/A
Location: Portsmouth, Hampshire
Hours: Monday to Friday, full-time hours.
Contract: please note this is a temporary position for a minimum of 3 months, with potential to be extended for the right person
Dynamite Recruitment are looking for an experienced Debt Recovery Agent to join a growing, successful business based in Cosham.
As a Debt Recovery Agent, Customer Support you will be:
– Monitoring customer to ensure payments are up to date.
– Chasing outstanding debt on accounts.
– Setting up various payment plans/options where customers look to be struggling to pay their finances.
– Communicating with customers regarding billing queries and overdue payments.
– Providing generalist customer services via email and on the telephone.
– Working closely with the Finance department.
– Maintaining records and ensuring the database is kept up-to-date.
– Resolving disputes/discrepancies.
– Assisting vulnerable customers.
– Following FCA regulations.
– Assisting with the preparation of litigation cases.
The ideal candidate will be/have:
– Brilliant communication skills.
– Good customer Service experience is required
– Previous collections / Debt recovery experience is beneficial although not essential
– Work well both in a team and independently.
– Successful experience in a similar role.
– Confident in IT/using various databases.
Please submit your CV as soon as possible to be considered, or call Molly/Fran on 02392 455422.
